Shipping policy
Shipping Policy
This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COSTS
Free Shipping.
SHIPPING AREA
IKARE provides shipping services in the whole united states except for the states of HI; PR; AK; APO; GU; APO/FPO/AE; VI; FM; MP.
SHIPPING INFORMATION
Order cut-off time will be 4:00 PM Eastern Standard Time (New York).
The time frame of order delivery is divided into two parts:
●Processing time: 1 - 2 business days
●Shipping time: 3-7 business days (excluding weekends and holidays).
Ownership, Terms, and Risk
We will dispatch the order within one to two business days EXCEPT for your backorder(s). Please make sure your address details are correct as once the parcel is on its way we cannot redirect it. It is your responsibility to check and verify.
Notes:
The shipping time does not include a 1-2 day processing period required to process your order from the date your order is placed and can take longer than the expected date due to an invalid address, backorder(s), or other causes.
Check Your Order and Shipment
You can track your order after email confirmation has been sent to you. You can easily check the order via the online tracking page.
Cancellations
Before the order is shipped out, we will issue a refund once you contact us to ask to cancel it.
When the order is in transit, you will need to contact the logistics to return it back, we will issue the refund once we receive the item.
After you receive it, please see the detail: Refund Policy
IKARE also handles all customer service and product returns. If you need assistance with anything, please visit our "Contact Us” section at the end of any page of our website.
Email: service@ikarebaby.com